BMC coordinates requests. Independent providers perform field services.
These terms describe the general BMC Service Network relationship unless a specific written agreement says otherwise.
BMC's role
BMC Luminary Ventures LLC operates service-request, sourcing, referral, coordination, research, and concierge workflows. Unless BMC expressly states otherwise in a written agreement, BMC is not the contractor performing third-party field work.
Independent providers
Participating providers are independent businesses. Provider availability, licensing requirements, insurance, estimates, contracts, warranties, scheduling, workmanship, and final pricing remain the responsibility of the provider and customer unless a separate written BMC agreement says otherwise.
No guarantee of match or outcome
Submitting a request does not guarantee provider availability, a specific price, a particular response time, or successful completion. BMC may decline, reroute, or stop working a request when a suitable participating provider is unavailable.
Fees
BMC may charge customers, providers, or both for research, coordination, subscriptions, qualified leads, accepted opportunities, bookings, referrals, territories, or other services where permitted and disclosed. Paid terms are confirmed separately before a paid arrangement begins.
Customer responsibility
Customers should review provider estimates, credentials, insurance, licenses where applicable, contracts, and scope before authorizing work. Emergency or safety-critical situations should be handled through appropriate emergency services or qualified professionals.
Provider network
Application to the BMC network does not guarantee acceptance, exclusivity, lead volume, or revenue. BMC may pause or remove providers based on fit, responsiveness, service area, quality history, complaints, or operational requirements.
Contact
Questions can be sent to [email protected].
Operational launch draft. Service-specific agreements and counsel review should be added as the portfolio begins charging material fees or entering exclusive/regulated arrangements.